orders are processed within 7-10 business days unless otherwise specified in item description (Please see item description for specified processing time). All orders must be processed before shipped.
All orders placed after 2pm are processed the following business day!
Business days are Monday-Friday not including holidays.
Placing an order with Shadesrus means you have read and are agreeing to all of these stated terms and conditions. Because of the nature of our product we must strictly adhere to these policies.
items returned for exchange and/or store credit must be approved by Customer Care and must have the original tags attached. The item(s) will be refused and sent back to you if they do not comply with the terms stated above.
Please allow up to 5 business days from when your package is delivered for returned items to be processed. Store credit and exchange will be processed after we have inspected your items and confirmed that they are in their original condition.
Shadesrus is not responsible for items shipped back to us should they be lost or damaged during transit. We suggest you select delivery signature confirmation and insurance when shipping the item(s) back to us as this will provide you with a remedy if an issue does arise with the shipping company . Customers must file claims for lost packages through USPS.COM. Once the item(s) is received and processed you will receive an email confirmation in regard to the next steps. Please note exchanges and/or store credits are processed as a new order and will not be expedited.
Any Questions or concerns please email us at anytime our social media pages are not for customer service.